What is the procedure on returns?

An RMA number will be required for all units coming back for repair, warranty repair, trade-in, and credit (units purchased within 30days).

Credit – All orders except special orders will be accepted back for full credit as long as original packaging is included and is not defaced in any way and product has not been used or abused and it is within 30 days of purchase.

Please call 800-222-5424 option 3 to request an RMA #. Please include RMA form inside box and reference the RMA# on the outside of the shipping box. Please use outer packaging when sending units back, do not use the manufacturer product box as the outer packaging. Please send only those items that are listed on the RMA Form. If you have other items to send, please call 800-222-5424 option 3 for a revised RMA #. Shipping charges are not refundable. Please do not mix other returns with the credits.

Repair/Warranty – GBH will honor all Manufacturers’ Limited Warranty. GBH will replace headsets during the warranty period. We will also refurbish all headsets out of warranty starting at $29 per piece and will be covered by a 1-year warranty.

Please call 800-222-5424 option 3 to request an RMA #. Please include RMA Form inside the box and reference the RMA# on the outside of the shipping box. Please include any additional instructions for our Repair Technicians. You will be contacted with a repair estimate. Please do not mix other returns with repairs.

What is the procedure to replace a defective headset?

If you encounter a technical problem with a headset from GBH, first register your issue on the GBH website or by calling our customer support line. GBH Customer Service will respond to resolve your issue or if applicable, authorize an RMA Number. For each authorized RMA, you will receive instructions by e-mail to return the defective unit to GBH, customer pays shipping. When the RMA unit is received by GBH, a replacement unit will be immediately shipped by UPS Ground at no additional charge.

Returns on video units, software, special ordered items or any video related items are handled on a case-by-case basis.