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What is TechShield Support?

TechShield Support is the nation’s leading provider of customized collaboration solutions and end user technical support. We specialize in partnering with our clients every step of the way to ensure they get the most out of their conferencing investment. By leveraging our team of certified AV engineers, project managers, installation coordinators and technical support engineers, we are able to provide the most comprehensive support available in the industry

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RPX Setup

Need Support Now?

Open a Trouble Ticket on our online customer portal.

What to expect...

  • You will receive an account activation e-mail
  • Please provide some basic information about your incident and submit the request
  • Your case will be given an Resolution Priority (SLA) based on the details you provided.
  • TechShield will provide you updates via the customer portal and e-mail.
  • TechShield might need to contact you based on your case.
  • Once you case is resolved, you will receive a notification via e-mail.
  • All Closed and Pending cases can be viewed on your customer portal 24/7

What's Included with your TechShield Plan?

TechShield Premier

Business Essentials

TechShield Select

Critical Enterprise

  • Expert Telephone Support - Business Hours 6am-6pm (pst)
  • Next Business day replacement of failed hardware (under warranty)
  • Access to the TechShield Testing Facility
  • Web access to the 24/7 Ticketing Portal
  • Optional GBH Cloud Control - Monitoring Alert notifications
  • Expert Telephone Support 24/7
  • Next Business day replacement of failed hardware (under warranty)
  • Access to the TechShield Testing Facility
  • Web access to the 24/7 Ticketing Portal
  • GBH Cloud Control - Monitoring Alert notifications
  • Available Software updates and upgrades
  • Monthly Utilization reports

Ready for your TechShield Support Plan?

Contact one of our specialist to help guide you every step of the way to plan and implement your own TechShield Support Plan.

Why Choose TechShield?

Customer Satisfaction

For the 5th year in a row, clients in an independents survey rated TechShield Services at 98% for customer satisfaction. 

Response Times

Typical time to speak with a certified Video Engineer is under 2 minutes. 

Expertise

TechShield engineers have an average of 15 years' experience supporting conferencing equipments. All Engineers are certified to support Polycom, LifeSize, and Vidyo.