The Modern Contact Center
The Future is Bright for Contact Centers
The relationship between customers and customer service representatives (CSRs) has changed and the shift is having profound business implications. Modern customer service centers must adapt to the needs of their increasingly digitally literate, impatient and “mobile first” customers. Put simply, customer service matters more than ever.
Why Service Matters
Research Speaks Louder Than Words
What is Your Sound Strategy?
Does Your Headset Really Matter?
Take Hyatt Hotels Reservation Center for example: When associates are gathering critical information from customer phone calls 20 hours a day, seven days a week, the sound quality ensures accuracy. Hyatt decided to upgrade their system, starting with some trial units from Plantronics. With less miscommunication, calls resolved faster and customers got better care. Hyatt then decided to replace every single one of their headsets with the EncorePro and P10 connector audio processors.
Ready to develop your strategy?
One of our Audio Consultants Can Help!